Frequently Asked Questions
Why does your furniture cost so much less than a shop?
By purchasing over the Internet, you are effectively paying trade prices, unburdened by expensive shop rents, rates and wages. There are no middlemen or sales team to bulk up the price. In addition we are often in a position to offer higher quality leathers at basic leather prices.
Isn't it risky to buy such a large priced item via Mail Order?
No not at all. Our customers are more often pleasantly surprised with the quality of our products and rarely have cause for complaint. We would like you to feel every confidence in buying from us and so are prepared to accept the return of any purchase you are not happy with, as long as you inform us within 7 days. Please note that in such cases we refund the total amount paid minus a flat charge of £65 to cover part of the return delivery cost.
What leather is used in our products?
We use two types of leather: 'Grain' leather where the top part of a cow hide is buffed to remove surface defects and then finished in the normal way. 'Bonded' leather which is a relatively new technology that combines leather pieces into flat sheets before finishing. The leather so produced is eco-friendly and hypo allergenic and is both soft and durable. The back, 'unused' areas of the sofa are all made with a faux leather or PVC which is manufactured to match the colour of the leather.
How long will delivery take?
This is dependent on delivery destination, but as most of our deliveries are from stock you can expect to receive your order within 14 days.
Do you charge for delivery?
We have two tiers of delivery charges - a standard 'drop off' rate of £35 per delivery and a variable rate of between £65-£85 for a 2--man white glove service that unwraps the sofa, fixes the feet and places the sofa in situ.
The carrier will remove the packing on arrival. We ask you to ensure that the furniture is intact. In the unlikely event you find anything damaged please ask the carrier to take it back and we will replace it as soon as we can.
Do you deliver abroad?
Yes, we supply worldwide and delivery is charged at cost. If the area is not listed in our check-out then please call for a quote.
Do you supply to trade?
Yes, we currently supply hotels, restaurants, nightclubs, interior designers and other businesses and are able to offer discounts on all contract orders. Please contact us on 0800 977 6340 for more details.
